Can I add items after I've placed an order?

For credit card orders, we charge your card for the total order amount upon order approval. After order approval, if you add new items to your order, another charge will be made to your credit card corresponding to the new items and the updated shipping weight of your order. If your order has not yet been shipped, and items from your order are cancelled, we can replace your cancelled items in the same order. In these cases, the replacement items must be of equal or lesser value than the cancelled items. If a replacement item is of greater value than a cancelled item, an extra charge will be made for the difference between the cancelled item and the replacement item.

For other payment methods such as PayPal or Bank Transfer you may contact Customer Service for assistance.

Replacing items will delay the processing of your order. If your order has already been shipped out, we cannot replace or add items to your order.

Can I change my credit card information after I've placed an order?

Once your order has been placed and approved, your credit card will be charged for the total order amount. As such, you cannot change your credit card payment information. If your order has not yet been billed and is currently on hold for verification, however, you may be able to make the necessary change by contacting Customer Service. If your order has already been shipped out, the credit card payment information cannot be changed.

Can I change the shipping address after I've placed an order?

Once your order has been placed, you cannot change the shipping address from "My Account". If your order has not yet shipped, however, you may be able to make the necessary change by contacting Customer Service. If your order has already been shipped out, the shipping address cannot be changed.

Can I cancel items after I've placed an order?

Once an order has been placed, we do not allow for order or item cancellation. We kindly suggest that you read the product information carefully before confirming your order.

 

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