Customer Support - Account Management | AsianBeautyWholesale.com

How can I protect my account?

Customer account security is one of our top priorities. To strengthen the security of your personal information, we have updated our email address, customer account name, and password protection requirements.

Your password must be between 8-20 characters in length and contain at least 1 uppercase letter, 1 lowercase letter and 1 number.
You password and customer account name cannot be the same.
DO NOT use default or common terms for your email address, customer account name or password.
DO NOT use special characters in your email address or customer account name.
The first character of your customer account name must be a letter of the alphabet.

How do I change my password?

You can change your password at any time using the following steps:

Sign in to "My Account."
Click on "Account Settings." On mobile devices, you can find Account Settings using the hamburger menu icon to the right of the title bar.
Enter your new password in the "New Password" field. Please make sure the password length is between 8-20 characters.
Verify your new password by re-typing it into the "Re-type New Password" field.
Enter your current password in the "Current Password" field.
Click the "Update" button to complete your changes.

How do I change my sign in and personal information?

What is a credit card profile?

A credit card profile contains information about your credit cards. The credit card profile name is simply a reference name assigned to the profile when it is created. By default, credit card profile names will be Card 1, Card 2 and so on. The default credit card profile refers to the credit card that will automatically be used during order placing unless changed during checkout.

How do I change my credit card information?

You can add, modify or delete credit card profiles in the "Card Profiles" section. Click the pencil icon located on the right of each profile to make modifications. To add a new credit card profile, click the "Add New Card Profile" button at the bottom of the page. Any changes made to credit card information in your account will not affect orders that have been successfully placed. You may contact our Customer Service team to modify your orders.

What is an address profile?

An address profile contains the shipping and billing addresses that you choose to store in your account. The address profile name is simply a reference name assigned to the profile when it is created. By default, address profile names will be Address 1, Address 2, and so on. The contact phone number within the address profile will be used by our delivery agent to call the receiver if necessary. It is also printed on the address label when we ship out orders.

The email address within the address profile will receive shipment invoices when your order is ready for shipment. It may or may not be the same as your sign in email depending on the email account at which you would like to receive shipment invoices.

How do I change my shipping address?

You can add, modify or delete shipping address records in the “Address Book” section. Click the pencil icon located to the right of each address profile to make modifications. To add a new shipping address profile, click the “Add New Address” button at the bottom of the page.

Please note that changing your address in the Address Book will not automatically change the shipping address of your current order. If you wish to modify the shipping address of an order, please contact us by chat or email Customer Service. We will do our best to accommodate your request but we cannot guarantee that the shipping address can be amended after the order has been shipped out.

Why didn’t I receive an email with my Two-Factor Authentication (2FA) code?

There are two reasons why you may not be receiving your Two-Factor Authentication (2FA) code to access your account:

The email with the 2FA code is in transit but is experiencing delays. If this is happening, please allow a few minutes for the email to reach your inbox.

You can also check your spam folder and make sure that YesStyle (@yesstyle.com) is on your list of approved email senders. If you can't find the email in your spam folder, try refreshing your inbox after a few minutes.

After 10 minutes, if you still don’t receive an email with your 2FA code, please contact our Customer Service Department for further assistance.
You don't have access to the email address that is registered with your account. If this is the case, please contact our Customer Service Department for further assistance.

After 10 minutes, if you still don’t receive an email with your 2FA code, please contact our Customer Service Department for further assistance.

You don't have access to the email address that is registered with your account. If this is the case, please contact our Customer Service Department for further assistance.

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